JOB DESCRIPTION
The Client Service Specialist assists our clients with great customer service, operations, and sales support. Serves as the first point of contact for walk-in and call-in clients which include greeting, directing, and assisting them with any service-related difficulties, as well as account queries, issues, problem resolution, and escalations.
KEY RESPONSIBILITIES
- Adhere to all compliance/risk procedures and follow corporate and industry protocols.
- Ensure that all paperwork, policy and procedures for client requests have been adhered-to, in order to satisfy compliance requirements.
- Responsible for the day-to-day operations and administrative functions
- Acts as an onsite dedicated service expert on a wide range of client issues. Researches and resolves client issues in cooperation with back office partners
- Participate in projects to improve processes and enhance the client experience
SKILLS & EXPERIENCE REQUIREMENTS
- Excellent communication and computer skills, including MS Word, Excel, and Powerpoint.
- Research and resolution of complex client inquiries via phone, cases, and chat.
- Excellent interpersonal and organizational skills; Strong attention to detail.
- Perform duties with confidence, minimal supervision and sound judgement to mitigate risk for the firm.
- Must have a sense of urgency, ability to multi-task, excellent organizational skills, and strong prioritization skills.
- Must demonstrate a positive and professional image at all times.
- 1-2 years of customer service and/or sales experience preferred.
